| Frequently Asked Questions (FAQ's)
Does my purchase help monasteries
and religious communities?
Is my transaction information
secure?
Does Monastery Greetings share
my address or other personal information?
What forms of payment does Monastery
Greetings accept?
Can I order by phone or fax?
How does Monastery Greetings
handle gift orders?
Does Monastery Greetings charge
sales tax?
How does Monastery Greetings
ship orders in the USA?
How are shipping charges
within the USA calculated?
Does Monastery Greetings ship
to PO boxes?
Does Monastery Greetings
ship outside the USA?
Does Monastery Greetings
guarantee my purchase?
How do I return merchandise
to Monastery Greetings?
Are Monastery Greetings products allergy safe?
Can I visit Monastery Greetings?
Does my purchase help
monasteries and religious communities?
Yes. Your purchase directly supports religious life.
Participating monasteries, religious communities,
and hermitages earn revenue from each sale of their
products. Since many are cloistered and do not have
the time and money to advertise their wonderful
products, Monastery Greetings also helps them reach
a wider audience.
Is my transaction information
secure?
Yes. Monastery Greetings uses secure data networks
protected by industry standard firewall and password
protection systems. Our security and privacy policies
are periodically reviewed and enhanced as necessary
and only authorized individuals have access to the
information provided by our customers
Does Monastery Greetings share
my address or other personal information?
No. Monastery Greetings will not share information
(mailing addresses, telephone and fax numbers, or
e-mail addresses) about individual users with any
third party, except to comply with applicable law
or valid legal process or to protect the personal
safety of our users or the public.
What forms of payment does
Monastery Greetings accept?
Monastery Greetings accepts Visa, MasterCard, Discover,
personal checks and money orders. Sorry, we do not
accept American Express and billing is not available.
Can I order by phone or fax?
To order by phone, call Monastery Greetings at (800)
472-0425 from Monday to Saturday between the hours
of 9 am and 7 pm Eastern Standard Time. Send a fax
anytime to (216) 249-3387.
How does Monastery Greetings
handle gift orders?
Monastery Greetings ships gift orders with a short
greeting (50 characters or fewer, including spaces)
on the packing slip and shipping label. No catalogs
or price lists are enclosed with gift orders. After
the gift is sent, the purchaser is sent the invoice
by mail. Sorry, no gift wrapping is available.
Does Monastery Greetings
charge sales tax?
Monastery Greetings charges sales tax for all purchases shipped to Ohio. FYI,
sales tax is applied to shipping charges, but not food items.
How does Monastery Greetings
ship orders in the USA?
Shipments within the continental USA are usually
made by UPS (United Parcel Service). For this reason,
you must supply a street address.
How are shipping
charges within the USA calculated?
Shipping and handling costs are automatically calculated
based on the shipping weight for each item. The
weights are added together and rounded up to the
nearest pound. This is amount is used to calculate
the total shipping cost using the chart below. ("East"
means "East of the Mississippi River;"
and "West" means "West of the Mississippi
River.")
| Shipping Cost
Chart |
| Total Wt. |
East |
East 2-Day Air |
West |
West 2-Day Air |
| 1 lb. |
6.75 |
14.00 |
7.50 |
24.00 |
| 2 lb. |
7.25 |
16.00 |
8.25 |
26.00 |
| 3 lb. |
7.75 |
18.00 |
9.00 |
28.00 |
| 4 lb. |
8.25 |
20.00 |
9.75 |
30.00 |
| 5 lb. |
8.75 |
22.00 |
10.50 |
32.00 |
| 6 lb. |
9.25 |
24.00 |
11.25 |
34.00 |
| 7 lb. |
9.75 |
26.00 |
12.00 |
36.00 |
| 8 lb. |
10.25 |
28.00 |
12.75 |
38.00 |
| 9 lb. |
10.75 |
35.00 |
13.50 |
45.00 |
| 10-15 lb. |
12.00 |
55.00 |
14.00 |
65.00 |
| 16-25 lb. |
14.00 |
75.00 |
16.00 |
85.00 |
| 26-35 lb. |
16.00 |
95.00 |
20.00 |
105.00 |
| 36-45 lb. |
18.00 |
115.00 |
24.00 |
125.00 |
| 46-55 lb. |
20.00 |
125.00 |
28.00 |
145.00 |
Does Monastery Greetings
ship to PO boxes?
If a PO box is required, please contact us before
ordering. We will let you know your shipping options,
along with the exact shipping charges. Nothing will
be charged until you agree to these shipping costs.
Does Monastery Greetings
ship outside the USA?
Yes. To have your order shipped outside the USA,
please contact us before ordering. We will let you
know your shipping options, along with the exact
shipping charges. Nothing will be charged until
you agree to these shipping costs.
Does Monastery
Greetings guarantee my purchase?
Monastery Greetings wants you to be completely satisfied
with your purchase. If this is not the case, please
drop us a note and let us know why. Your feedback
is very important to the communities participating
in Monastery Greetings.
Products may be returned within 60 days of receipt.
Monastery Greetings will issue a full refund for
the price paid, along with any sales tax. Based
on quantity returned, all or a percentage of the
shipping charges also will be refunded. (Unless
there is a printer's error, imprinted cards and
envelopes are not returnable.)
How do I return
merchandise to Monastery Greetings?
Please follow these steps when returning merchandise:
1. Circle the product and the price paid on the
sales receipt. (Packing slips and photocopies are
acceptable.)
2. If different from the address on the receipt,
indicate where the refund should be sent.
3. Although not required, we would appreciate a
short note letting us know why you are returning
the product.
4. Send the above information, along with the merchandise,
to: Monastery Greetings Returns, 540 East 105th Street #115, Cleveland, OH 44108.
Monastery Greetings will issue your refund check
within 60 days of receipt of your return.
Are Monastery Greetings products allergy safe?
Products in the Monastery Greeting catalog and website are made using strict health and safety regulations. However, cross-contamination in small monastic facilities is likely. So, for example, those with high levels of sensitivity to nuts should avoid ALL foods in our catalog and website.
Can I visit Monastery
Greetings?
Please note that Monastery Greetings does not have
a storefront. You can visit our warehouse and pick-up
your order by making an appointment. Sorry, there
are no walk-in sales without an appointment.
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