Does my purchase help monasteries and religious communities?
Yes. Your purchase directly supports religious life. Participating monasteries, religious communities, and hermitages earn revenue from each sale of their products. Since many are cloistered and do not have the time and money to advertise their wonderful products, Monastery Greetings also helps them reach a wider audience.
Is my transaction information secure?
Yes. Monastery Greetings uses secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers. For more information, view our Privacy Statement.
Does Monastery Greetings share my address or other personal information?
No. Monastery Greetings will not share information (mailing addresses, telephone and fax numbers, or e-mail addresses) about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public. For more information, view our Privacy Statement.
What forms of payment does Monastery Greetings accept?
Monastery Greetings accepts Visa, MasterCard, Discover, American Express, personal checks and money orders. Sorry, we do not accept PayPal or Check by Phone, and billing is not available.
Can I order by phone or fax?
To order by phone, call Monastery Greetings at (800) 472-0425. Hours are 9 AM to 5 PM Eastern Standard Time, Monday through Saturday. Send a fax anytime to (216) 249-3387.
How does Monastery Greetings handle gift orders?
Monastery Greetings ships gift orders with a short greeting on the packing slip and shipping label. No catalogs or price lists are enclosed with gift orders. Monastery Greetings will not ship anonymous gifts (packages where the billing party is not indicated). Sorry, no gift wrapping is available.
Does Monastery Greetings sell Gift Certificates?
Yes. Gift Certificates can be purchased HERE. For full Gift Certificate details, CLICK HERE
Does Monastery Greetings charge sales tax?
Ohio billing addresses must pay sales tax on products and shipping charges. Sales tax does not apply to food items.
How does Monastery Greetings ship orders in the USA?
Shipments are usually made by FedEx (Federal Express). For this reason, you must supply a street address. Some orders, particularly those with a low shipping weight, will ship via US Postal Service (usually Priority Mail), when appropriate.
How are shipping charges within the USA calculated?
Shipping and handling costs are automatically calculated based on the shipping weight for each item. The weights are added together and rounded up to the nearest pound. This amount is used to calculate the total shipping cost using the chart below. ("East" means "East of the Mississippi River;" and "West" means "West of the Mississippi River.")
Shipping Cost Chart
"East" means "East of the Mississippi River;" and "West" means "West of the Mississippi River."
| Total Wt. | East | West |
|---|---|---|
| 1 lb. | $7.95 | $9.95 |
| 2 lb. | $8.95 | $10.95 |
| 3 lb. | $9.95 | $11.95 |
| 4 lb. | $10.95 | $12.95 |
| 5 lb. | $11.95 | $13.95 |
| 6 lb. | $12.50 | $14.50 |
| 7 lb. | $12.95 | $14.95 |
| 8 lb. | $13.50 | $15.50 |
| 9 lb. | $14.95 | $17.95 |
| 10-15 lb. | $16.95 | $19.95 |
| 16-25 lb. | $19.95 | $24.95 |
| 26-35 lb. | $24.95 | $29.95 |
| 36-45 lb. | $29.95 | $36.95 |
| 46-55 lb. | $36.95 | $44.95 |
| 56-65 lb. | $42.95 | $52.95 |
| 66-75 lb. | $48.95 | $59.95 |
| 76-85 lb. | $54.95 | $69.95 |
| 86-95 lb. | $59.95 | $79.95 |
| 96-105 lb. | $69.95 | $89.95 |
| 106-115 lb. | $79.95 | $99.95 |
Additional Charges are applied for weight over 115 lb.
When will my order ship?
If all items are in stock, most orders placed on a weekday will leave our warehouse within 48 hours. Orders placed during the weekend will generally ship on Monday. Between Thanksgiving and Christmas, we ask that you allow two or three additional business days to ship.
Our 48-hour shipping commitment excludes weekends, holidays, closings due to extreme weather conditions and other related delays. Although we work hard to keep all our products in stock, occasionally out-of-stock items will delay your order. In this case, we will notify you when you place your order by phone, or you will be notified by email when you place your order via our website.
How long does shipping take?
See the map below to estimate how long your order(s) will take to reach you, once they leave our warehouse. When shipping by FedEx, please note: FedEx may not include the day the order is picked up, weekends or holidays in these estimated shipping times. Bad weather may occasionally cause FedEx shipping delays.
Does Monastery Greetings ship to PO boxes?
If a PO box is required, please place your order by phone. We will let you know your shipping options, along with the exact shipping charges. Nothing will be charged until you agree to these shipping costs.
Does Monastery Greetings ship outside the lower 48 United States?
Monastery Greetings no longer ships orders to Alaska, Hawaii, Puerto Rico, U.S. territories, or Military Addresses. Due to customs regulations, frequent damage in transit and rising shipping costs, we have been forced to stop shipping to these locations.
Does Monastery Greetings ship outside the USA?
Monastery Greetings no longer ships orders to foreign countries. Due to various customs regulations, frequent damage in transit, and rising shipping costs, we have been forced to stop shipping to these locations. Please accept our apology for any inconvenience this may cause. Thank you for your understanding.
Does Monastery Greetings guarantee my purchase?
Monastery Greetings wants you to be completely satisfied with your purchase. If this is not the case, please contact us and let us know why. Your feedback is very important to the communities participating in Monastery Greetings.
Products (except for sale or discounted items, which are non-returnable) may be returned in re-sellable condition within 60 days of receipt. Monastery Greetings will issue a full refund for the price paid, along with any sales tax. Based on quantity returned, all or a percentage of the shipping charges will also be refunded.
How do I return merchandise to Monastery Greetings?
Please follow these steps when returning merchandise (remember, sale and discounted items are non-returnable):
- Circle the product and the price paid on the sales receipt. (Packing slips and photocopies are acceptable.)
- If different from the address on the receipt, indicate where the refund should be sent.
- Although not required, we would appreciate a short note letting us know why you are returning the product.
- Send the above information, along with the merchandise (in re-sellable condition), to:
MONASTERY GREETINGS RETURNS,
540 E 105TH ST STE 115,
CLEVELAND, OH 44108.
Monastery Greetings will refund your card or issue you a refund check within 60 days of receipt of your return.
Are Monastery Greetings products allergy safe?
Products in the Monastery Greeting catalog and website are made using strict health and safety regulations. However, cross-contamination in small monastic facilities is likely. So, for example, those with high levels of sensitivity to nuts should avoid ALL foods in our catalog and website.
Can I visit Monastery Greetings?
Please note that Monastery Greetings does not have a storefront. If you are in our area and would like to pick up your order at our warehouse, please place your order by phone and we can arrange an appointment for pickup. Sorry, there are no walk-in sales.
Does Monastery Greetings give discounts on products?
- Individuals and institutions who order bulk quantities of a single item shipped to a single address may qualify for discounts.
- Call or e-mail before you place your order to see whether you qualify.
- Discounts do not apply to shipping charges.
- Discounted items are non-returnable.
Can I use images from the Monastery Greetings website?
Images on this website belong to Monastery Greetings. If you wish to use them we ask that you please request permission to do so.
