Refund policy

If you are not satisfied with what you have received, you can return any unopened items to us within 30 days of purchase. Items must be received in good (unopened & unbroken) condition, and customer is responsible for all return shipping costs. We will issue a refund for what you returned, including any sales tax paid. However, original shipping charges are non-refundable.

  1. Circle the product and the price paid on the sales receipt. (Packing slips and photocopies are acceptable.)
  2. If different from the address on the receipt, indicate where the refund should be sent.
  3. Although not required, we would appreciate a short note letting us know why you are returning the product.
  4. Send the above information, along with the merchandise, to:

MONASTERY GREETINGS RETURNS
C/O MONASTERY GREETINGS
540 E 105TH ST STE 115
CLEVELAND, OH 44108

We will issue you a refund within 60 days of receipt of your return. 

Tracking your order

To track your order, sign in to the My Account page and check the status of your delivery by clicking directly on the tracking number or the UPS symbol. Please note that it may take 24 hours before tracking information appears on the carriers site. If you think your order is late, please note that: Credit card authorization and verification must be received prior to processing. Delivery occurs Monday through Friday, excluding holidays. If you have any questions about your order, please contact us at: info@belgianstyleales.com

Out of stock items

There are times when products may be out of stock. In that case, a salesperson will contact you. If you decide not to make a substitution, we will ship available items minus the out of stock item(s) or cancel the order.

Credit card refunds

monasterygreetings.com processes refunds to the credit card used at time of purchase upon receiving your returned shipment. Please allow 10 to 15 days for the refund credit to appear on your statement. We can also offer store credit.

Tax

monasterygreetings.com collects tax for the state of OHIO. In any other state it is the buyer's responsibility to report any taxes due to their state.

 

MonasteryGreetings.com Guarantee

monasterygreetings.com guarantees quality products and service. Order processing time is contingent upon credit card authorization screening, and does not include weekends or holidays.